Warranty

Warranty Coverage

At FTG, we’re committed to providing high-quality riding gear you can trust. Our warranty covers manufacturer defects for the following product categories:

  • Gloves

  • Jackets

  • Raincoats

  • Hoodies

  • Other FTG-branded riding apparel

Warranty Period:

  • Coverage duration varies by product

  • Warranty details are stated on the product page or packaging

  • A valid receipt or order number is required

Warranty does NOT cover:

  • Damage from regular wear and tear

  • Misuse, accidents, or improper care (e.g., incorrect washing)

  • Modified or altered items

  • Water damage unless specified as waterproof

🔁 Return & Exchange Policy

We want you to be fully satisfied with your purchase from FTG.

Return/Exchange Conditions:

  • Request must be made within 7 days of receiving your order

  • Item must be in its original packaging

  • Tags and labels must be attached

  • Valid receipt or order number is required

Exchanges:

  • One-time size exchange is allowed

📦 Return Process

  1. Contact FTG: Message us via email or WhatsApp with your order number and issue

  2. Approval: Our team will verify and provide return instructions

  3. Ship Back the Item: Return shipping cost is covered by the customer unless the item is defective or incorrect

  4. Refund/Exchange: Processed within 5–7 working days after we receive and inspect the item

📩 Contact Us