FTG Official – Privacy Policy

Effective Date: 1.1.2025

FTG Official ("FTG", "we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

We collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address

  • Payment Information: Processed securely via third-party providers (e.g., Billplz, PayPal, Atome)

  • Technical Data: IP address, browser type, device information, operating system

  • Usage Data: Page views, time spent on site, clicks, and interaction patterns (via cookies and analytics)

  • Marketing Data: Email preferences, responses to promotions, or surveys

2. How We Collect Your Data

We collect data when you:

  • Make a purchase or place an order

  • Create an account or fill out a form

  • Contact us via email or WhatsApp

  • Browse our website (via cookies and analytics tools)

  • Interact with our social media, ads, or promotions

3. How We Use Your Data

We use your personal data to:

  • Fulfill and manage your orders

  • Provide customer support

  • Improve our website, products, and services

  • Send order updates, newsletters, and marketing (if you opt in)

  • Prevent fraud and ensure website security

  • Comply with legal or regulatory obligations

4. Sharing Your Information

We only share your data with trusted third parties when necessary:

  • Payment Gateways: Billplz, PayPal, Atome

  • Shipping & Fulfillment Partners

  • Marketing & Analytics Providers: Google Analytics, Meta/Facebook Pixel

  • Legal Authorities: If required by law

We never sell your data to any third parties.

5. Your Data Protection Rights

You have the right to:

  • Access or update your personal data

  • Request deletion or restriction of your data

  • Withdraw consent at any time

  • Opt out of direct marketing

To exercise your rights, contact us at: gearftg@gmail.com

6. Cookies

We use cookies to:

  • Improve your shopping experience

  • Analyze site usage and performance

  • Personalize content and ads

You can manage or disable cookies in your browser settings.

7. Data Retention

We retain your personal data:

  • As long as necessary to fulfill the purposes outlined above

  • For legal or accounting requirements

  • Until you request deletion

8. Security Measures

We use industry-standard security protocols, including:

  • SSL encryption

  • Secure payment gateways

  • Limited access to customer data by authorized staff only

9. Changes to This Policy

FTG may update this Privacy Policy occasionally. All changes will be posted on this page, and significant updates may be communicated directly via email or site notifications.

10. Contact Us

If you have any questions about this policy or your personal data, please contact us at:

FTG Official
📧 Email: gearftg@gmail.com
📱 WhatsApp Hotline: +6018-949 4853
🏢 Address:
No.12, Lorong Industri Sungai Lokan 4,
Taman Industri Sungai Lokan,
13800 Butterworth, Pulau Pinang, Malaysia