Terms of Service

Effective Date: 1.1.2025

Welcome to FTG Official. These Terms of Service ("Terms") govern your access to and use of the FTG website (the "Site") and the services and products offered through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this Site. By using the Site, you represent and warrant that you meet these requirements.

2. Account Registration

Some features may require account registration. You agree to provide accurate and complete information and keep your login credentials secure. FTG reserves the right to suspend or terminate your account for any breach of these Terms.

3. Product Information & Orders

We strive to ensure product details, descriptions, and pricing are accurate. However:

  • FTG reserves the right to correct errors, update information, or cancel orders at any time without prior notice.

  • All orders are subject to acceptance and availability.

  • FTG may limit or cancel quantities purchased per person or per order.

4. Pricing & Payment

All prices are listed in Malaysian Ringgit (RM) unless otherwise stated. Accepted payment methods include:

  • Online Banking / FPX via Billplz

  • Credit/Debit Card via PayPal

  • Atome (Buy Now, Pay Later)

  • GrabPay (Coming Soon)

Prices are subject to change without notice. FTG is not responsible for pricing errors and reserves the right to refuse or cancel any orders placed at an incorrect price.

5. Shipping & Delivery

FTG ships worldwide. Estimated delivery times and shipping costs are provided at checkout. FTG is not responsible for delays due to courier issues, customs clearance, or other external factors.

6. Returns & Warranty Claims

Please refer to our Warranty & Return Policy for full details.

  • Claims must include proof of purchase and comply with the product's warranty terms.

  • Items eligible for return must be unused, in original condition, and returned within the specified timeframe.

7. Prohibited Conduct

By using our Site, you agree NOT to:

  • Use the Site for unlawful purposes

  • Post or transmit harmful, defamatory, or infringing content

  • Attempt to gain unauthorized access to systems or data

  • Disrupt or interfere with the security or functionality of the Site

FTG reserves the right to block or terminate access to anyone who violates these terms.

8. Intellectual Property

All content on this Site—including logos, product names, designs, text, images, videos, and graphics—is the property of FTG and may not be reproduced, copied, or distributed without prior written permission.

9. Third-Party Services

Our Site may contain links to third-party websites or services. FTG is not responsible for their content, privacy practices, or business operations.

10. Limitation of Liability

FTG is not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses related to product use, shipping delays, or site downtime

  • Any issues arising from customer misuse of products

All products are sold "as-is" unless otherwise stated under warranty.

11. Modifications to Terms

FTG reserves the right to update or modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the new Terms. We recommend reviewing this page periodically.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact Us

For inquiries or assistance, please contact:

FTG Official Support
📧 Email: gearftg@gmail.com
📱 WhatsApp Hotline: 018-949 4853
🏢 Address:
NO12, LORONG INDUSTRI SUNGAI LOKAN 4,
TAMAN INDUSTRI SUNGAI LOKAN,
13800 BUTTERWORTH,
PULAU PINANG, MALAYSIA