FTG Adventure

Kindly ensure that you have read and understood the warranty terms and conditions below before submitting any complaint or warranty claim. Thank you for your cooperation.

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FTG ADVENTURE WARRANTY CLAIM PROCEDURE

1. Warranty Terms Overview

• Coverage period - 2 years from date of purchase
  
  

• What is covered :
  - Manufacturing defects: Stitching, Zipper, Buckle, or Strap
  - Material defects: Inner coating peeling, Waterproof failure not caused by user damage
  - Waterproof function failure due to defective materials
  
  

• What is not covered :
  - Wear & tear: Scratches, fading, or gradual loss of water repellency on the fabric surface
  - Accidents & misuse: Cuts, punctures, tears, burns, overloading the bag beyond its recommended capacity, damage from improper washing or use harsh chemicals.
  - Waterproofing failure due to user error: Water got in because zippers were not fully closed, roll-tops were not sealed, or caps were left open.
  - Unauthorizes repairs: Any damage caused by anyone other than our authorized technicians trying to repair the bag.
  (However, if wear and tear occurs within 14 days of the purchase date, you are eligible to claim the warranty. Kindly note, if it occurs after 14 days of purchase, we reserve the right to refuse any exchange due to the items being non-returnable due to wear and tear.)
  
  

2. Proof of Purchase Requirement

• Acceptable documents: invoice, receipt, order confirmation
  
  

• Customer must submit a valid document showing:
  
  

• Date of purchase
  
  

• Product model or serial number
  
  

• Seller or store info

3. How to Submit a Claim

• Where: WhatsApp or store visit
  
  

• What to include:
  
  

• Contact information
  
  

• Product details (model, serial number)
  
  

• Description of the issue
  
  

• Proof of purchase
  
  

• Photos/videos of the defect (if possible)

4. Claim Assessment

• Internal team inspects the issue
  
  

• Timeline: 5-7 business days

5. Return Shipping Policy

• Packaging instructions to avoid further damage