Intercom

INTERCOM WARRANTY CLAIM PROCEDURE

1. Warranty Terms Overview

• Coverage period - 1 year from date of purchase
  
  

• What is covered - Defective devices replaced 1:1, devices that won’t connect or turn on replaced 1:1, water-damaged devices replaced 1:1 (device only)
  
  

• What is not covered - Damage from misuse, water damage to microphones, unauthorized repairs, damage from chargers over 5V/1A

2. Proof of Purchase Requirement

• Acceptable documents: invoice, receipt, order confirmation
  
  

• Customer must submit a valid document showing:
  
  

• Date of purchase
  
  

• Product model or serial number
  
  

• Seller or store info

3. How to Submit a Claim

• Where: WhatsApp or store visit
  
  

• What to include:
  
  

• Contact information
  
  

• Product details (model, serial number)
  
  

• Description of the issue
  
  

• Proof of purchase
  
  

• Photos/videos of the defect (if possible)

4. Claim Assessment

• Internal team inspects the issue
  
  

• Timeline: 7-10 business days

5. Return Shipping Policy

• Packaging instructions to avoid further damage