Intercom

INTERCOM WARRANTY CLAIM PROCEDURE

1. Warranty Terms Overview

• Coverage period - 1 year from date of purchase
• What is covered - Defective devices replaced 1:1, devices that won’t connect or turn on replaced 1:1, water-damaged devices replaced 1:1 (device only)
• What is not covered - Damage from misuse, water damage to microphones, unauthorized repairs, damage from chargers over 5V/1A
  
  

2. Proof of Purchase Requirement

• Acceptable documents: invoice, receipt, order confirmation

Customer must submit a valid document showing:

• Date of purchase
• Product model or serial number
• Seller or store info
  
  

3. How to Submit a Claim

• Where: WhatsApp or store visit

What to include:

• Contact information
• Product details (model, serial number)
• Description of the issue
• Proof of purchase
• Photos/videos of the defect (if possible)
  
  

4. Claim Assessment

• Internal team inspects the issue
• Timeline: 7-10 business days
  
  

5. Return Shipping Policy

• Packaging instructions to avoid further damage